Shipping Policy
1. Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Delivery delays can occasionally occur due to carrier issues or weather.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
Smokeshark.net is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Smokeshark.net is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Refund & Return Policy
Smokeshark.net does not offer any returns for any reason at all, you may cancel your order for a full refund at any time before shipping.
Please do not send any products back to us as the package will be refused and returned to sender.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Smokeshark.net offers a 100% refund on all orders prior to shipping. Smokeshark.net does not offer refunds on any orders for any reasons at all after they have shipped. Only in the event that a product has been damaged or is faulty will Smokeshark.net consider offering a replacement order at their sole discretion. Gasboys.co does not offer returns for any reason at all.
Smokeshark.net takes a photograph of every order before they are shipped, therefore if you receive the incorrect product(s), Smokeshark.net will offer a replacement at Smokeshark.net sole discretion and will only consider a replacement after a customer provides sufficient photographic evidence. In the event that Smokeshark.net confirms that Smokeshark.net has made a mistake, then Smokeshark.net will re-ship a replacement product(s) free of charge.